SOUP plans and runs Australian launches for established brands from the US, the UK, Europe, Asia and New Zealand. The team that writes your launch plan runs every channel in it, so your head office has one agency to hold to account.
SOUP has worked with brands from the US, Europe and Asia on their Australian marketing, alongside 200+ Australian brands.
Verified reviews from SOUP clients across our services, on how the team works day to day.
“This combination of personalized service, innovative thinking, and effective execution truly sets SOUP Agency apart.”
“They have a proactive approach, good communication skills, and a team passionate about helping us succeed.”
“Their expertise continues to provide new and innovative ways to improve performance and results.”
Four things decide how a launch performs here, and each one is planned for Australia before a dollar of media is spent.
A northern-hemisphere summer launch lands in an Australian winter, so seasonal products start six months out of step with the home plan. The three sales peaks are Black Friday, Boxing Day and the end of the financial year in June, when businesses bring purchases forward for tax reasons and retailers clear stock. January is quiet for B2B until schools go back late in the month. Major retailers review their ranges on fixed cycles, and a launch that misses the window waits for the next one. We set the launch date and the budget phasing to this calendar before anything else is decided.
Australia is one of the more expensive media markets in the world per person. Meta CPMs and Google CPCs in competitive categories sit well above most of Asia and much of Europe. The audience is 27 million people, well over half of them in five cities, and it saturates quickly. Frequency climbs within weeks and creative wears out sooner than a US or UK team expects. We budget to Australian unit costs from day one and plan creative volume and rotation for the size of the audience.
Australians expect prices in Australian dollars with GST included, which Australian Consumer Law requires, and stock in the country with delivery in two to five days. Reviews on Google and ProductReview, an Australian phone number and a .com.au domain complete the picture, and together they move conversion more than any headline will. A .com.au needs an Australian business number or a registered Australian trade mark that matches the name, so it’s one of the first things to arrange. The ACL consumer guarantees apply to anything sold to an Australian, whatever your home terms say, and they shape returns, warranties and the claims you can make. We write to those rules from the first ad.
Few Australians have searched for your brand yet, so the first month produces the numbers every later decision rests on. GA4, Tag Manager, your CRM and your store are connected before the first campaign goes live. Branded search, direct traffic and repeat purchase show whether the brand is taking hold, and we read them weekly. Budget decisions from the first month onward are made on Australian data, and you see the same dashboard we do.
Where a brand comes from decides which problem it meets first. Here is what usually needs the most work, by home market.
Most American brands arrive with Amazon in mind. Amazon Australia is a fraction of its US size and shares the marketplace tier with eBay, while JB Hi-Fi, Harvey Norman, Chemist Warehouse, Woolworths and Coles still decide electronics, appliances, beauty and grocery. The product usually needs work before the marketing does. Anything electrical needs 230 volt power and Australian plugs, sizing goes metric, the copy goes into Australian English and pricing is in AUD with GST built in. Shipping from a US warehouse means delivery in one to two weeks, which converts poorly at full price, so local 3PL stock is normally the first decision. Australia has roughly the population of Texas, and budgets are set to that scale.
British and European brands have the easiest cultural landing, because the high street, Boxing Day and the sense of humour all translate. The harder part is distance. Stock location, returns handling and delivery promises decide whether the site converts, and the seasons are reversed, so a spring range launches into autumn. Electrical goods need the Australian RCM mark, therapeutic claims fall under the TGA, and email and SMS consent follows the Spam Act and the Privacy Act, which work differently from GDPR. We run the local presence, search and media here while your team keeps running Europe.
Chinese robot vacuum, phone and EV brands are now household names in Australia, and most got there the same way, by building trust where Australians can see it. Ranging at JB Hi-Fi, Harvey Norman or The Good Guys comes first, backed by a local warranty and support line that meets the ACL consumer guarantees. Reviews on Google and ProductReview follow, along with Australian tech creators and press around the launch. Campaigns run on Sydney time, with an approval path built around your team’s hours and launch calendar.
Australia is the first export market for most New Zealand brands and the one that looks most like home, and that’s why it so often gets under-budgeted. The audience is five times the size, the competition in every category is deeper, and Australians expect local stock, Australian pricing and a returns address in the country. New Zealand provenance carries weight in food, wine, skincare and wool, and less elsewhere. We size the opportunity state by state, usually starting with New South Wales and Victoria, and build out from where demand is densest.
Six disciplines a launch depends on, planned together and measured against the same Australian revenue number.
A written recommendation on whether to enter, when and how. It’s built on Australian demand, competitor pricing and who already holds the shelf, and it costs out the first 90 days.
We plan Google, Meta, TikTok, YouTube and LinkedIn as one system, building awareness for a brand Australians have yet to meet and capturing the searches that already exist in the category. Budgets are set to local unit costs and creative volume to the size of the audience, and both are reviewed weekly.
Your brand has a local search presence from day one, on a .com.au or an Australian section of your global site, written in Australian English with local SEO behind it. We also build the structured content that gets a new brand cited in Google, ChatGPT and Perplexity answers for its category.
We run organic social from Australia, manage creator and KOL partnerships and produce local content and launch coverage, so the brand looks at home here from its first post.
We set up Klaviyo or HubSpot for your Australian list from the first customer, with consent handled under the Spam Act. Welcome and post-purchase flows turn first orders into repeat ones, and reporting shows what each customer is worth after the launch spend.
We connect GA4, Tag Manager, server-side tracking and your CRM before launch, so every channel reports through to Australian revenue. You get a live dashboard in your currency and ours.
Three international brands and how they went to market in Australia. Each card links to the full case study and the numbers behind it.
International brands on SOUP’s client list include Roborock, Segway and Navimow from China and Bloody Drinks from the UK.
Strategy, paid search, paid social, SEO, creators, email and CRM sit in one team. The budget split is decided across all of them on evidence, and the people who wrote the plan are accountable for the numbers.
We’ve taken consumer brands from China and the UK into Australia, and Australian brands into the UK and US. We know the problems a launch meets in its first three months, so the plan deals with most of them before launch day.
Sydney overlaps with Asia through the working day, with the US West Coast in the Australian morning and with Europe late in the Australian afternoon. We agree the reporting rhythm and the approval path at the start, and launch days are staffed on Australian time.
GST-inclusive pricing, the consumer guarantees, Spam Act consent and TGA claim rules go into the ads, pages and emails as they’re written. Your legal team reviews a finished draft, and the launch date holds.
Four stages from the first conversation to a launch that’s paying back. A brand testing demand and a brand committing to Australia follow the same four, at the depth the decision needs.
We look at your category, your competitors, the retailers and marketplaces that hold it, demand by state and month, and your price against local alternatives, all measured against your targets. You get a written recommendation on whether, when and how to launch, and what the first 90 days would cost. If the read says the timing or the category is wrong, we say so before any media money is spent.
Tracking, CRM and reporting go in first, followed by the Australian site or pages, the .com.au and local SEO. Creative and copy are localised, product feeds and ad accounts are set up in AUD, and the launch calendar is agreed with your team and your retail partners.
The first three months in market run awareness and demand capture together. Results are read weekly, and budget moves to what converts inside the month.
Budget follows what converted, while retention flows, creators and search content build on the base. The plan is reset each quarter on Australian revenue.
Bring the brand, the home market numbers and the launch window. A senior strategist works through what your category looks like in Australia, what entering it would cost and where the first budget should go.
Tell us about the brand, where you’re launching from and when. We come back with a view on the market and a recommended way to start.
SOUP is an independent, senior-led digital marketing agency with its head office in Sydney and teams in Melbourne and Brisbane, working with Australian and international brands since 2019. Market entry sits alongside the team that runs Google Ads, paid social, SEO, email and digital strategy.
After the launch, the same team scales it. Google Ads, Meta, TikTok and YouTube are planned as one system, SEO and AI search visibility compound behind them, and email and CRM turn first customers into repeat ones. Every channel reports through to Australian revenue, and budget moves to what earns it.
Established brands with a product that already sells at home and a decision to make about Australia: whether to enter, when, through which channels and with what budget. Founders, CMOs and international expansion leads who want one accountable partner on the ground covering every channel.
We’ve launched and grown consumer tech and smart home brands from China. We’ve also worked with drinks and financial services brands from the UK and Hong Kong, and taken Australian fashion into the UK and US. The home market changes which problem comes first: power standards and compliance for American electronics, logistics for European brands, trust for Asian ones and budget for New Zealanders. The sequence of the launch itself, from baseline to scale, is the same each time.
Head office in Sydney, with teams in Melbourne and Brisbane and clients across Australia. We work with teams in North America, the UK and Europe, Asia and New Zealand, on a working rhythm agreed at the start.