Personalised Marketing: What It Is, Benefits, and Real-Life Examples

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In today’s competitive marketplace, personalised marketing has become a key strategy for brands aiming to build stronger connections and increase meaningful engagement. This approach tailors the customer experience based on individual preferences, behaviours, and demographics, delivering targeted content and recommendations. That way, advertising messages, and product experiences feel unique to each customer.

What is Personalised Marketing?

Personalised marketing focuses on customising interactions with consumers to enhance relevance and resonance. By utilising analytics and data insights, brands can create personalised experiences across various channels. These channels include websites, emails, SMS, and social media. This strategy not only improves customer satisfaction but also increases conversion rates and boosts overall marketing effectiveness.

The Benefits of Personalised Marketing

Implementing personalised marketing strategies offers several notable advantages for businesses:

  1. Enhanced Customer Experience: By delivering relevant content and offers, personalised marketing ensures that customers feel valued and understood, thus leading to stronger relationships.
  2. Increased Conversion Rates: Tailoring messages and recommendations based on customer preferences significantly improves conversion rates by delivering timely and compelling offers.
  3. Improved Customer Loyalty: Personalised experiences build customer loyalty by consistently meeting individual needs and preferences, encouraging repeat purchases, and brand advocacy.
  4. Optimised Marketing ROI: Targeted campaigns reduce waste and maximise ROI by focusing resources on high-value segments most likely to convert.

Real-Life Examples of Successful Personalised Marketing

Two leading brands that have successfully implemented personalised marketing strategies to achieve remarkable results include:


  • Industry: eCommerce
  • Objective: Enhance customer engagement and conversion rates during the COVID-19 pandemic.
  • Strategy: Used data insights to implement highly-targeted coupon codes and optimise mobile navigation for improved user experience.
  • Results: Achieved a 259% increase in Average Order Value (AOV) and a 50.3% increase in mobile conversion rates. By delivering personalised offers and enhancing usability, Adidas successfully navigated increased online traffic and boosted sales during challenging market conditions.

Garanti BBVA

  • Industry: Financial Technology
  • Objective: Increase engagement among customers ages 55 and over.
  • Strategy: Developed a user-friendly homepage designed to meet the unique needs of this demographic group using behavioural data insights.
  • Results: Experienced a 502% increase in loan applications and a 192% increase in credit card applications. By catering specifically to the preferences and behaviours of older customers, Garanti BBVA successfully drove higher engagement and conversion rates within this demographic group.



Personalised marketing represents a significant shift towards customer-focused strategies that prioritise individualised experiences over general mass communication. By utilising data-driven insights and other personalisation technologies, brands can deliver tailored interactions that resonate deeply with customers, bringing about loyalty, satisfaction, and ultimately, business growth. As demonstrated by Adidas and Garanti BBVA, the impact of personalised marketing extends beyond just financial gains but also to building lasting relationships and competitive advantages in today’s competitive marketplace. Embracing personalised marketing is a strategic move for brands looking to thrive in an era where customer expectations are moving toward personalised, meaningful interactions.

If you are looking for a reliable and experienced digital marketing agency to help with personalised marketing across all digital channels such as social media, paid search ads, SEO, email marketing, and more, contact SOUP agency. Fill out the contact form for a no-obligation discussion on your digital strategy and discover how we can connect your offerings to your audience more effectively.


SOUP is a leading independent digital marketing agency in Australia, with expertise in SEO, Google Ads, Social and Email Marketing.

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